Customer Care

Our leather handling uses the finest materials, and we take pride in the craftsmanship of our leather pieces. Our Hair-on-leather products are bleached white so that they can be dyed in different colours and patterns. Products may vary slightly from their pictures because each hide and leather is different.

Hair-on-leather is naturally water resistant but it does need looking after. Whereas full grain leather thrives on regular use and becomes more attractive the more battered it gets, Hair-on-leather can be damaged by rough usage, if you want it to last a lifetime then you need to treat it with love.

Your Hair-on-leather item should be stored in a bag, protected from extremes of heat and cold and away from sunlight. If your Hair-on-leather becomes matted or dirty you should clean it with a damp cloth or a soft brush, always working in the direction of the grain, never brushing the fur back and forth. Regular gentle brushing will prevent a build-up of dirt and the consequent matting.

Proper care and treatment of your leather garment ensures longevity. To ensure protection from liquid or stains we recommend you use a Leather Care Kit to spray on your products. This can be applied to cowhide, leather and suede items. However it is not recommended on leather with a finish such as metallics or patent because the finishing is already protected.

 

Returns & Refunds

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it. Unless faulty, this should be within 14 days of receiving your order. Any items that have not been returned in a sellable condition will not be refunded. All items must be returned via recorded delivery. 

 

Please ensure that items are returned in all original packaging to:

Luna Love LTD

6 Greville Place,

London, 

NW6 5JN

Wholesale Inquiries

Thank you for your interest in selling Luna Love! We would love to partner with you! Luna Love London retails only through pre-approved retail storefronts. In order to begin the approval process, please email contact@lunalovelondon.com which will provide us an opportunity to get to know your business and any other information needed. 

 

The criteria for carrying Luna Love products includes: a commitment to selling high-quality products that reflect full retail value, compatibility of Luna Love’s products with other merchandise in your store.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

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